Ты не слушаешь. Что мы упускаем, разучившись слушать, и как это исправить - Кейт Мёрфи

300 …звонки в службу техподдержки – “Why Tech Support Is (Purposely) Unbearable,” New York Times, July 3, 2016, https://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html.

301 Чтобы книга была хорошей, нужен хороший читатель – Ralph Waldo Emerson, The Collected Works of Ralph Waldo Emerson: Society and Solitude (Cambridge, MA: Belknap Press, 2007), 150.

302 Вы зеркально отображаете его манеру речи, осанку, взгляды и жесты – Thomas Fuchs and Hanne De Jaegher, “Enactive Intersubjectivity: Participatory Sense–Making and Mutual Incorporation,” Phenomenology and the Cognitive Sciences 8, no. 4 (2009): 465–486, https://doi.org/10.1007/s11097–009–9136–4; Alex Pentland, “Social Dynamics: Signals and Behavior,” in Proceedings of the Third International Conference on Developmental Learning (ICDL’04), Salk Institute, San Diego, UCSD Institute for Neural Computation (2004): 263–267.

303 Мы способны понять и признать, что были не правы… – Robert Zajonc, “Feeling and Thinking: Preferences Need No Inferences,” American Psychologist 35, no. 2 (1980): 151, http://dx.doi.org/10.1037/0003–066X.35.2.151.

304 …автор трактата «О дружбе» – Alexander Nehamas, On Friendship (New York: Basic Books, 2016).

305 Amy Bloom, Love Invents Us (New York: Vintage, (1998), 205. На русском языке не публиковалась.

306 Согласно теории конфиденциального общения… – Sandra Petronio and Wesley T. Durham, “Communication Privacy Management Theory Significance for Interpersonal Communication,” in Engaging Theories in Interpersonal Communication: Multiple Perspectives, ed. Dawn Braithwaite and Paul Schrodt (Thousand Oaks, CA: Sage, 2014), 335–347; Sandra Petronio and Jennifer Reierson, “Regulating the Privacy of Confidentiality: Grasping the Complexities Through Communication Privacy Management Theory,” in Uncertainty, Information Management, and Disclosure Decisions: Theories and Applications, ed. T. A. Afifi and W. A. Afifi (New York: Routledge, 2009), 365–383; Lindsey Susan Aloia, “The Emotional, Behavioral, and Cognitive Experience of Boundary Turbulence,” Communication Studies 69, no. 2 (2018): 180–195, https://doi.org/10.1080/10510974.2018.1426617.

307 …по сравнению с другими защитными стратегиями. – Tara Collins and Omri Gillath, “Attachment, Breakup Strategies, and Associated Outcomes: The Effects of Security Enhancement on the Selection of Breakup Strategies,” Journal of Research in Personality 46, no. 2 (2012): 210–222, https://doi.org/10.1016/j.jrp.2012.01.008.

Заключение

308 Швейцарский психолог Жан Пиаже говорил о коллективном монологе – Jean Piaget, Language and Thought of the Child: Selected Works, trans. Marjorie and Ruth Gabain (New York: Routledge, 2002), 1–30.

309 Величайший комплимент был получен мною… – Henry David Thoreau, “Life Without Principle,” American Studies Collection, University of Virginia, http:// xroads.virginia.edu /~hyper2/thoreau/life.html.